Customer Care German

Page Personnel

Deze vacature is reeds vervuld

  • Dienstverband Fulltime/Parttime
  • Branche FMCG

 

For an international company in Tilburg we are looking for a pro-active and flexible Customer Care Employee for the German clients. In this position you will be the main contact for the customers in DACH region. Do you have a bit of experience in a office role within the B2B branche? Please read on if you speak German and English fluently or native.

Omschrijving

As a Customer care employee German region you will be the main contact for big B2B accounts. Together with your team you will manage these accounts and will be communicating with the warehouse, planning and logistics department.

  • Manage orders, customer complaints, programs and volumes in the right way
  • Always make sure the customer is informed on time
  • Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures
  • Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation
  • Effective communication and collaboration between the functions of accounts receivable; collections, cash application and also with customer service, finance, D&T, Quality
  • Digital filing of all completed claims forms, documentation and proof of deliveries
  • Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data

Interesse in de functie?

In samenwerking met

Nationale Vacaturebank

In samenwerking met

Nationale Vacaturebank

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