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Customer Service Key Accounts Employee

Aangeboden door
Fulltime - 20 juli 2019
Deze vacature is verlopen en mogelijk al vervuld
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DHL Express




Customer Service Key Accounts Employee

Publicatiedatum: 18-07-2019

Hoe werk je het liefst? In de logistiek Met de klant Op het hoofdkantoor

Business Unit Freight

Locaties Eindhoven

Uren 40 uur

Contracttype Tijdelijk, met uitzicht op vast

CAO/RCS-Schalen CAO 8


Do you already have experience with a customer-/customerservice job and are you looking for more challenge, diversity or larger accounts? Then make the switch to the Key Accounts department at DHL Freight in Eindhoven!

The job description:

As a Customer Service Key Accounts Employee within DHL Freight you are part of a small team that is responsible for serving a number of large key accounts in the Tech industry. You are the first point of contact for one or more important regular customers. You guide all the processes from start to finish regarding the transportation of their goods. You are responsible to keep these customers satisfied, and you focus on maintaining and/or developing a long-term relationship together with an account manager. You will be involved in order handling, incident management, administration and you will make sure that questions and complaints are handled correctly. To ensure that everything runs smoothly, you have a lot of contact with internal departments such as planning, sales and office staff.

To qualify for this challenging position:

  • You have a bachelors degree
  • You have a few years of experience in a customer service job and you have an interest in logistics
  • You know what “customer service / customer care” means and you have a large problem-solving capacity
  • You have strong communication skills in English, preferably Dutch as well
  • You are an expert in making priorities
  • Finally, you are accurate in processing data and you have good knowledge of automated systems (Excel, SAP)

What we offer:

You will have the opportunity to fulfill this vacancy for 40 hours per week within a fascinating organization with DHL-wide growth opportunities. Of course you can expect a good salary, but also strong secondary conditions such as an à la carte collective agreement. This is a personal budget that can be used for the purposes of your choice. For example, you can purchase extra vacation days, have it paid out monthly or use it as a study cost scheme. Whatever you decide!


Have you become enthusiast and do you want to qualify for this position? Then we would like to receive your resume with motivation letter before July 28 via the button below. For questions, please contact , Recruitment Business Partner, via .











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